"This calls for the Jumbo Probe!"
Spiro, from "Destroy all Humans"
The English language is insufficient to address how awful dealing with Microsoft's customer support is. My anger and irritation cannot be described in mortal terms. Some sort of divine language would be needed to describe (without violating the Gamespot filter for swearing) how atrocious my experience with Microsoft's "support" structure has been.
I'm going to do my best to be succinct and passionless in attributing the ghoulish and demonic qualities that Microsoft has expressed to me into plain, unemotional words on a screen for my readers.
1. After dealing with no less than nine (9!) different "supervisors" from the 1-800-4MY-Xbox phone number, I've decided that they are all complete tools and decided to abandon that method of getting any sort of satisfactory resolution and found their corporate number. Should anyone wish to call in just to give them hell, or to support my case, that number is 425-882-8080. Feel free to make them regret that they were ever born. Also, feel free to ask for "Sabrina".
2. Microsoft, both through their off-shore support and their corporate support. does not care about you. Period.
3. The promise made to me has been acknowledged by this company. Apparently, "Eric" mentioned in previous blog, no longer works for the company. (Odd, since less than three weeks ago when I first started pursuing this one of the employees guaranteed that he did.)
4. Since the promise was inconsistent with business policy, it won't be followed. How that promise is MY fault and *I* should suffer for it is not exactly clear.
5. I have an email given to me for complaints beyond Microsoft corporate. I have pursued this. Given that I'd like they not be flooded with complaints while dealing with MY complaint (I'm selfish like that) I won't release it here yet. Yet.
6. As an example of just how much of a pack of liars and slimy rejects these people are, last Wednesday I spoke with a "supervisor" named Carmi about my case. (This is via the 1-800-4MY-Xbox number) and asked my case to be re-escalted.
As I'm not an idiot, I took notes. I was promised that I would be re-escalated. Turnaround was 3-5 business days. I called in today and "George' (Yet another supervisor) said that my case had NOT been re-escalated because it had been rejected before. "How can that be?" I asked. "You guys said you would re-escalate. Now did you, or did you not?" (There may have been a swear word or three mixed in.)
"No, we didn't sir. As I've said sir, you've been rejected already. There would be no point in escalating."
"Then why did you tell me that you did?"
"As I said sir, you've been rejected already. There would be no point in escalating."
(Creative license is taken from this point forward.)
"Does your mother have sex with farm animals?"
"As I said sir, you've been rejected already. There would be no point in escalating."
"At what point did you stop beating your wife?"
"As I said sir, you've been rejected already. There would be no point in escalating."
"Are you Hitler?"
"As I said sir, you've been rejected already. There would be no point in escalating."
(Creative license ending.)
Jim: "This is so much bull (censored)!"
I've written into the latest "escalation path" (translation: "Black hole") to try and get Microsoft to understand that it doesn't matter whether or not a promise made to me was against their policy or not. They've made it. They are bound by it.
I have little to zero hope of any sort of resolution.
Consider me no longer a customer of this company for life. Like the phone company Qwest, they are now dead to me.
