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Tuesday, Dec 4, 2007

I was at the Kane and Lynch website established by Eidos advertising and marketing departments several days ago, and noticed from their blurbs that both Game Informer and Gamespy had given this game perfect scores as well as at least one truly glowing comment. I also seemed to notice the same thing being said on advertisements for the game on another site which I visit regularly. Now, I simply had no reason to investigate this or question it. Gametrailers, after all, gave the game a reasonably high score though obviously no where near perfect, and not being a regular visitor of Gamespy as well as discontinuing my reading of Game Informer more than two years ago, I just assumed that the ad was reporting accurately.

Then MrCHUP0N pointed me to this article. If you don't want to read it, I'll summarize it for you. Basically, neither Game Informer nor Gamespy gave such scores to Kane and Lynch, and the comments in question were not from reviews but from previews from E3 -- made many many months ago and under a different context.

It's hard not to take information that is so seemingly false personally, especially when you are the one who has been caught by it unawares. Beyond just taking it personally, it is also bewildering that a company with such a strong record would run such ads at such a sensitive time. There's a lot of controversy regarding both that game and at least one review in particular that we at Gamespot are all very familiar with right now, so this just seems to add to the controversy. So what should we make of all of this. There has to be a bigger picture here. So I talked about this on a few other boards, and something very interesting came up on one of them in particular which I hadn't considered. Armed with this newpossibility generated by those discussions, I went back and took a better look at some of these ads to verify it. It was then that the sad truth of it all hit me.

It's a marketing ploy.

That might actually seem like the understatement of the year, since any dishonest reporting of information in an advertisement is a marketing ploy, but this one is particularly pernicious. I actually think what they've done is a little bit of advertising/marketing visual trickery. They aren't using the horizontal star bars as scores per se. They're using them as separators. In other words, the five star bars are being used to separate each "positive" comment.

It's a common thing in advertising to design an ad in such a way thatit is technically true and yet still misleading. By using the horizontal five-star bars as separators, they know that many readers will read that as a score, and yet they can plausibly deny that this was their intention. At the same time, they aren't calling any of their quotes review quotes, so putting in preview quotes can also be plausibly denied as intentionally misleading as well. Of course, they know all too well that using the star bars as separators only reinforces the illusion that they are quoting reviews.

It's a flimsy subterfuge. Anyone who is savvy can easily see their strategy here -- especially when it would have been easy to use more suitable separating bars. To use a four or five star bar as a separator when four and five star rating systems are so common from review sources of any type, not just gaming review sources, just piles intention to mislead on top of intention to mislead, all in the convenient name of visual utility. Unfortunately, and here's the kicker, this is a COMMON PRACTICE among advertisers for movies, games, et. al. Eidos' marketing and advertising departments aren't the first to do this sort of thing and won't be the last.

A lot of my friends both on and off of Gamespot know me as a headstrong Capitalist who unashamedly defends his individualist money-making ideology to its greedy end. That is absolutely true of me. I am guilty as charged! As a result, some of the ones who know me more passively expect me to defend practices like the one we are discussing here as just the acceptable status-quo of doing business. Nothing could be further from the truth, but in order to explain the seeming disparity, I am going to have to wax exceedingly philosophical for a moment.

First it should be obvious that just because it is common to do things like this doesn't mean that it is RIGHT to do things like this. But there's really more to it than that. Here's the problem I have with this sort of thing from the perspective of a staunch Capitalist -- Capitalism isn't just an economic system to me. It is rather metaphysically tied to the issue of self-ownership and freedom. Capitalism is in fact derivitive of those greater principles. It is dictated to by them. It is the only system that allows the individual to create and enjoy the product of his mind, whatever form that may come in, including profits and property which he earns. A man who cannot do that isn't a free man. To take this a little further, in order for self-ownership and individual sovereignty to be regarded in the world, two things must be completely banished from human relationships. Those two things are the initiation of force and the initiation of fraud, including all threats thereof.

Initiatory force and fraud (as opposed to the sadly necessary defensive force and even defensive fraud) are both blatant attempts to circumvent the individual's ability to apply the thoughts and conclusions of his rational mind to his daily life. Force seems more obvious as it is a direct circumvention of the individual's control of his own person and property through overwhelming compulsion, but since it isn't the culprit in this case of mal-advertisements, I don't need to discuss it further here. Instead, I'll discuss the much more subtle fraudulent means by which human beings are denied their right to self-determination. Initiatory fraud is basically an attempt to pollute the filters of your rational faculty with faulty information in order to influence the direction of your decision-making to ends it would not be guided to without such faulty information. It is much more common than acts of violence, but can have consequences which are just as dangerous.

And in my epistemological view, initiatory fraud is just as separated, even opposed, to the metaphysical properties of Capitalism as is any form of forceful compulsion.

I have no real tolerance for the typical argument that this is just "business as usual". As I rationally define "business" as the honest exchange of value for value, it is pretty obviously not business in the first place. It isn't the selling of a product or service through the passing of clean information, but an attempt to mislead to gain more sales from honest men than they would have made otherwise without passing polluted "facts". This isn't persuasion at the expense of the truth, as true persuasion carries truth as a natural co-requisite. It is a clever deception.

No, Eidos isn't the only company to blame for this type of thing. And like every other company that has pulled this advertising ploy, they would have likely gotten away with it unscathed with a few more sales to celebrate had it not been for all the attention they've gotten recently. But I can hardly complain that the present situation has helped expose these dirty practices for what they are, and as Eidos is one of the culprits, it's not really all that unfair to single them out in this case as long as the proper context isn't forgotten.

There isn't much I can do here but just point these things out. My advice? Learn from this experience. "Force" these guys by your own intelligence and through your own sheer will to keep the information they distribute for the purposes of selling their wares clean. Show them that you give meaning to the old adage "Buyer Beware!" Deny them their plausible deniability.

NOTE: It looks like the Destructoid article I pointed you to at the beginning of this now includes an edit which indeed suggests exactly what I have in terms of the use of the marketing ploy by Eidos in these ads.

NOTE 2: Looks like Gamespy insisted that Eidos change their listings. And apparently they have.

Category: Editorial
Posted by m0zart, 7:06pm
25 Comments | Post a Comment

Comments

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I saw this last night, it is disgusting

I cannot tell you how upset I am about this whole debacle, and it really shows that this what CNET has told us is simply not true
Posted Dec 4, 2007 9:26 pm PT
**EDIT**
@DouglasBuffone,
*
That makes absolutely no sense.
Because Kane & Lynch's ad misleads consumers CNET is lying about why they fired Gertsmann? That is quite a leap to take.

The vast majority of advertising is misleading, and this is definitely a clear case of that, but how does Eidos' marketing team's actions correlate to statements made by CNET/GS about Gertsmann's termination? This is an interesting editorial for sure, and this is the first time I have ever noticed PR spin in a game advertisement, but it is the nature of the advertising industry in general and not really surprising at this point.

The vast majority of movie ads tend to have mis-truths in them including reviews by people that have been hired by the film's producers, along with seemingly positive snippets of text taken out of context from overall poor reviews; it doesn't mean that every person in the film industry is without integrity because of it.

I've said it before and I'll say it again, I for one do not believe any of this sensationalized controversy surrounding Jeff's firing, and I think its despicable that the very people screaming about the lack of integrity here are posting flaming "reviews" of a game they haven't played and accusing an entire staff of having no professional credibility based solely on speculation and a web cartoon.
Posted Dec 4, 2007 10:25 pm PT
Noct wrote:
That makes absolutely no sense.
Because Kane & Lynch's ad misleads consumers CNET is lying about why they fired Gertsmann? That is quite a leap to take.


What in the WORLD are you talking about? I made literally no statement about the game itself or about the veracity of these rumors about Jeff and Gamespot. The only specific reference to that grandaddy situation I made was when I referred specifically to the timing of these ads in the midst of the storm. If I were involved in Eidos, even if I believed that these ads were justified, after the barrage I had seen which had jus been visited upon my company from gaming fans, I'd think twice about exposing my company in that way by releasing ads that would simply expose said company to criticism that is much more difficult to dodge. I can't believe you actually read that editorial and didn't notice that. In fact, your comment seems to make much less sense as a response to this blog than you have accused me of here.

Noct wrote:
I've said it before and I'll say it again, I for one do not believe any of this sensationalized controversy surrounding Jeff's firing, and I think its despicable that the very people screaming about the lack of integrity here are posting flaming "reviews" of a game they haven't played and accusing an entire staff of having no professional credibility based solely on speculation and a web cartoon.


I would call this statement "off-topic" if I were to moderate it. This wasn't an editorial about what happened to Jeff at Gamespot, whether that be over the K&L review or something more long-term. For someone who seems to hate the recent rumors about Jeff's situation, you sure seem to keep finding unrelated opportunities to propagate them, whether or not they are appropriate responses to a given topic.

If I see another comment from you on this board that takes such a broad leap in order to make a largely unrelated point (especially after accusing me of making such a huge leap in the first paragraph), I will remove it. If you have something specific to say about the subject of this post that you would like to discuss in a friendly way, that is about the limit of what will be tolerated on this blog.
Posted Dec 4, 2007 10:41 pm PT
Thank god for you m0zart. I thought I was going to go the whole day without hearing the word "epistemological".

Here's a link to a post on the Eidos forum from one of their mods, and their personal view of the subject.

http://forums.eidosgames.com/showthread.php?t=73881&page=2

"Oh and about the `false` reviews, there was never any mention that the stars represented scores (note that the stars had always been there from when the page was first launched, long before any review code was issued or scores given, so was just a design choice that was confusing. Also there were comments from sites that had given us 7, so why would we put 5 stars there?"

I'm willing to concede that it may have been just a poor design choice, but holy god, the stars are aligning for Eidos and Gamespot, huh?

By the way, this blog is featured on the soapbox right now, did you know that?
Posted Dec 4, 2007 11:05 pm PT
Wow, I never knew that. I always saw things like that on box covers but ignored them anyway, but to read that they are actually doing stuff like this is terrible.
Posted Dec 5, 2007 12:33 am PT
Why would anyone want to actually buy kane and lynch? The game is so boring I wouldnt play it again even if I had it thrown after me.
The only thing in that game that comes close to fun is the coop play..
And even that is a tad frustrating.
Posted Dec 5, 2007 1:26 am PT
I first became aware of this with movies. Websites that I frequent would be quoted as saying "a rollicking good time" or some other rubbish. Looking at the site I would see that it was a quote that was edited from say "this movie looks like a rollicking good time" from the preview.

Or when they come and take a bad review that lambasts a game and cut out the one praise it was given and paste that everywhere. Its like "Fantastic cutscenes" gets pasted for a game when the rest of the article says to stay away. Its about as dishonest as it gets and it annoys the living heck out of me.
Posted Dec 5, 2007 1:35 am PT
I'm not afraid of ads like that, because I usually ignore them and I'm always reading at least 4-5 different reviews before I buy the game.
I don't know if the whole story about Jeff's sacking is true or not, but it will definitely cost gamespot a lot. Even if it isn't true - the whole thing just shows how irresponsible gamespot menagers are. They did this to themselves.
P.S. Noct is that a still from Murnau's "Nosferatu" ? One of the best movies I have ever seen.
Posted Dec 5, 2007 1:53 am PT
Lying to sell there game now....? There just digging a hole for themselves now.
Posted Dec 5, 2007 2:05 am PT
m0zart,
My comments were in response to what DouglasBuffone said, not your editorial. In retrospect I probably should have addressed him directly, but I thought it was obvious that his statement was what I was commenting on, apparently it was not.

From that perspective I do not consider my comments to be off topic whatsoever, at least, no more then his were. As far as me "finding unrelated opportunities to propagate the recent rumors", that was exactly what I was protesting in my comments, that this article had nothing to do with the contraversy, contrary to DouglasBuffone's opinions stated here.

As I said in my post, I found your editorial to be very interesting, and opened my eyes to a whole new format of misleading advertising that I hadn't even considered before.

On a side note though, I don't care for your "tone". =P (That was joke, in case that was not obvious either...)

Claudu ,
Yeah, it's a wee bit edited, but it sure is. One of my favorite films of all time. =)
Posted Dec 5, 2007 6:23 am PT
Heh... no one made a fuss when the Halo 3 UK Box had "game of the year - The Sun" plastered over it when that quote was based on a preview of the game.
Posted Dec 5, 2007 6:43 am PT
I wrote a brief editorial about this in my blog yesterday.

Eidos removed the "5 star" design from their reviews after this became public.
Posted Dec 5, 2007 8:05 am PT
I have little to add, but endorse your view of capitalism. Too bad the system is so often hampered by government mechanisms and corruption, or as Ayn Rand would say, the vultures.
Posted Dec 5, 2007 12:43 pm PT
An interesting and agreeable read. For once, I find myself in complete agreement with nothing to add.

This feels odd. I'm going to lay down for a bit.
Posted Dec 5, 2007 12:49 pm PT
I read some stuff on this one, it's pretty seedy stuff. Very good read, nice points you made there.

Whether or not this is related to what happened to Jeff...remains to be seen or we may never know at this point.

Either way this is all totally crazy.
Posted Dec 5, 2007 8:07 pm PT
Ahhhh Marketing. I've always loved the little white lies that are called advertising. Nice blog
Posted Dec 6, 2007 2:41 pm PT
[This message was deleted at the request of a moderator or administrator]
Posted Dec 6, 2007 3:07 pm PT
This is completely despicable yet you see it all the time. Looks like Kane and Lynch will be remembered in less than favorable terms( which is sad because it looked like it had such good potential and it was supposed to be the spiritual successor to Freedom Fighters, which I really enjoyed).
Posted Dec 6, 2007 5:10 pm PT
It's despicable that Edios would do that. But few companys ever give the whole truth just the truth that benifits them.
Posted Dec 6, 2007 7:57 pm PT
Great blog on the current happenings of the industry. This is a practice common in the industry.

BTW, pure capitalistic societies serve to only benefit those with money & power. And those with money & power will do all they can to gain more money & power.
Posted Dec 7, 2007 5:52 am PT
LosDaddie wrote:
BTW, pure capitalistic societies serve to only benefit those with money & power. And those with money & power will do all they can to gain more money & power.


Eh I completely disagree with that. Capitalist societies require that every man who deals with individuals does so with persuasion. A businessman must persuade, he can never use force or commit acts of egregious fraud and still claim to be persuading. It is the alternatives to a capitalist society which create power mongers. They move the need to persuade others through products and services with the exchange of dollars out, and move the need to achieve through the gaining of the power of Government force in. It's either dollars in the case of capitalism, or it will be beurocrats in a power vacuum in the case of its alternatives. I should also note that if a business or businessman uses Government power to achieve, he is in the latter camp and not in the former. In other words, he has achieved through a form of business-centric socialism in that case, not capitalism.
Posted Dec 7, 2007 9:39 am PT
True. This is a huge learning experience for the whole games industry and shows that we aren't out of it's infancy yet...By the way, I'm Homes. Nice to meet you.
Posted Dec 7, 2007 2:26 pm PT
LosDaddie wrote:
BTW, pure capitalistic societies serve to only benefit those with money & power. And those with money & power will do all they can to gain more money & power.
Capitalism benefits those that work hard, honestly and intelligently. People that work in this way are better able to accumulate wealth. While there are people that acquire wealth through illegal, quick and/or dishonest methods, they are nearly always parted, eventually.

It is not a perfect system and there are exceptions, but it is the best system available.
Posted Dec 11, 2007 5:55 am PT
The capitalism angle isn't fully the issue here - I tend to lean towards a more socialistic angle but support the general system, and even though capitalism encourages this type of manipulation of the facts, propaganda (or read advertising) is used in all sorts of socio / political systems.

The most important aspect of your editorial is made in the third paragraph from the bottom which tries to promote independent thinking, which is the most important thing here.

Its very easy to go along with the crowd or just go by instincts, but until more people think for themselves or at least are aware of the tactics of advertising and can take a balanced opinion of what is being presented, things won't change.
Posted Dec 26, 2007 4:46 am PT
How can you write so much? I found it extremely difficult to read the later part of that blog, please, we're not all English teachers, keep it simple next time. That being said, you make a good point, albeit long, but a good point none the less. I do believe that false advertising should be looked at again, things like stars as spacers and what not, I find that unacceptable. Much like when "Official" console magazines give certain games ridiculously high ratings, when they're really just securing the sales of their games, and magazines, that's biased, but then why is a biased magazine, even, existing? The only real thing we can do for now is be sceptical of what we see. Read more than one review, things like that. That's what I'm doing at least.
Posted Dec 27, 2007 8:46 am PT
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  • m0zart
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