Saturday, May 26, 2007
As some of you may be aware, I have Road Runner as my Internet access provider. As you may also be aware, I have been less than ecstatic about the service I have been provided by this subsidiary of Time Warner. Nothing illustrates this better than the visit I had from a Road Runner tech this afternoon.
My Internet connection was being its usually flaky self this week. After having no connectivity all day Wednesday, I made an appointment to have a tech come and see if he could determine why Road Runner sucks so badly, at least at my house. As is typically the case, once I made the appointment, everything started working. It worked for two days straight, which is unusual at my house.
So, thinking that Time Warner may have actually gotten their act together, I canceled the service call. You can probably guess what happened next. If you can't, I'll tell you. My Internet connectivity disappeared within an hour of my canceling of the service call. To say that I was not happy would be a severe understatement.
My wife was willing to call Time Warner for me and see if she could get the appointment reinstated. Since I was extremely upset with Time Warner, I agreed. She was able to get the appointment back on the books for today without much trouble. Had I called, I probably would have gotten us banned from using any Time Warner service ever again.
The technician arrived at about 1:30PM, which happened to be within the 11:00AM to 2:00PM I had originally been given for today's previous appointment. The tech checked out the modem, the signal amplifier in the basement, and the connection outside. What he found nearly sent me into an apoplectic fit.
It turns out that there are two cables coming into our house. One is for the television signal and one is for our broadband Internet connection. In the four years we have lived here, we have had at least six visits regarding out Internet and/or television service. None of the previous technicians ever found that the two cables were mis-connected at the box on the side of our house.
The reason they were mis-connected is due to the fact that they were mis-labeled. How they got to be mis-labeled is a mystery, at least to me. The important thing is that they are now correctly connected and this correction should improve the performance of both our television and Internet services, not to mention my blood pressure.
My Internet connection was being its usually flaky self this week. After having no connectivity all day Wednesday, I made an appointment to have a tech come and see if he could determine why Road Runner sucks so badly, at least at my house. As is typically the case, once I made the appointment, everything started working. It worked for two days straight, which is unusual at my house.
So, thinking that Time Warner may have actually gotten their act together, I canceled the service call. You can probably guess what happened next. If you can't, I'll tell you. My Internet connectivity disappeared within an hour of my canceling of the service call. To say that I was not happy would be a severe understatement.
My wife was willing to call Time Warner for me and see if she could get the appointment reinstated. Since I was extremely upset with Time Warner, I agreed. She was able to get the appointment back on the books for today without much trouble. Had I called, I probably would have gotten us banned from using any Time Warner service ever again.
The technician arrived at about 1:30PM, which happened to be within the 11:00AM to 2:00PM I had originally been given for today's previous appointment. The tech checked out the modem, the signal amplifier in the basement, and the connection outside. What he found nearly sent me into an apoplectic fit.
It turns out that there are two cables coming into our house. One is for the television signal and one is for our broadband Internet connection. In the four years we have lived here, we have had at least six visits regarding out Internet and/or television service. None of the previous technicians ever found that the two cables were mis-connected at the box on the side of our house.
The reason they were mis-connected is due to the fact that they were mis-labeled. How they got to be mis-labeled is a mystery, at least to me. The important thing is that they are now correctly connected and this correction should improve the performance of both our television and Internet services, not to mention my blood pressure.
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