Jane is the educator for our hospice program. It is her job to train new staff on the use of our computer system.

A pleasant woman in her late 50s/early 60s, she has an office a few feet from my desk. This makes it easy for me to approach her after I finish one of my phone conversations with staff and explain to her just how little of the training she provided to that staff member actually stuck. Readers of this blog only know a small fraction of the tales of staff idiocy that I have told to Jane over the years.

Not long ago she told me about a road trip she had just been on with her husband. She was fascinated by all the acronyms she saw on the bumper stickers of cars she passed by and provided me with her guesses as to what they stood for. Our conversation ended with this delightful exchange.

"One bumper sticker had WTF on it. Does that stand for 'what the ****'?"

"Yes"

"Really?! It does?"

"Yes"

"I only thought of that because I hear you say it to me all the time"

The moments I experience a genuine feeling of pride in this job are few and far between. This was one of those moments.