To Whom It May Concern:

Where to start? How I feel perhaps, UNSTATISFIED, DISGRUNTLED, PISSED!

I tried not to get angry at all when my second console started flashing 3 red lights; I mean that can happen... You can get three red lights twice I suppose.

I tried not to get angry when customer support accused me of lying (if your system really has three red lights it is covered under warranty,) I guess some people just don't know what customer service is.

Then I am told over a year later there is still no solution to getting my market place downloads transferred to my new consoles serial number so that I can access them when offline... The last time it happened I was credited for everything I had downloaded, but now that solution seems to have been ended. I had to re-download everything with my new MS points and a new gamer tag so that I could access them offline. Now I am told it could take more than a month or two in order to fix this problem? Are you serious?

The more I have to deal with MS the more incompetent I feel you are. Let's go over last time I got three red lights. I had near 8 reference numbers, was told I had to pay for shipping for my power supply (as it also went bad) then after I shipped it a box shows up to ship it in, (I almost loaded it with bricks and put a big **** you note in it.) I took near two months to get a replacement console then another few weeks for my new power supply. Then another few weeks to get all the MS points credited to me so that I could re-download everything but don't worry you guys gave me a good ole free month of live... That covers everything!!! Whoopitty freaking dooooooo! I prayed I never had to call you again... And then it happened... Three red blinking lights staring me in the face once again...

But yea I got a free month of live again... Wait a second... FREE??? No because of all the lost time I have had it just covers the month or so I was without a 360 in the first place.

My second three rings of light have even caused me to cancel my year subscription to live. I mean I never know how long the stupid thing is going to last. It could be a month or a year. Then it will be broke again. So what is the point in having a subscription to a service I will most likely not be able to use due to the POS continually breaking. Let's see so far I have had a broken disk tray, a bad power supply and then two sets of three red lights... Are the Microsoft gods mad at me? Do I not own enough Microsoft products??? Let's see, two Zune's, two 360's and two laptops with vista... Is that not enough??? What more do you want of me Oh High and Might Microsoft lords???

But don't worry, calm down... I got a month free of Xbox live... Oh Microsoft be praised!!!

Sincerely,

Francis Keyser

Gamer tags: Frankeyser, Geekeyser

My problem is the service I have received all three times I have had a 360 crap out with three red lights.

I need to know who to contact about this as the chaps on 1-800-4my-xbox are a bunch of rude douches and I feel it is time for me to be the same.

The first time I got three red lights. It took over a month to get a new system. When I did get it there was a free month of Xbox live in it... Um... It was not free I still had to pay for a month where I did not have service so that covered that month I was without a 360 but still had to pay for Xbox live. Then I sent you a new system yet you sent me a refurbished one with scratches on it. I held my tongue because at least it worked. Or I thought it worked... It broke and then I got another 360 and it worked... Oh no it did not, now I have three red lights again.

They tell me they are going to repair this one... So you are going to repair a refurbished unit you sent me? What the hell is that? When my new Honda's and the transmission broke within the first 1000 miles they did not give me a used Honda... They gave me a new one to replace it and were apologetic. You know they actually provided me with good customer service. Not "IF your system REALLY has THREE RED LIGHTS then it will be covered IF NOT we will call you and charge you 100$ to repair it."

Well thanks for the accusations of lies before you even test the system you butt heads. Why do you have to start off as jerks? Can't you attempt to be friendly?

Then for people like me that have had more than one defective Xbox don't you think you should maybe give us a bonus for sticking with your faulty hardware? I have lived through vista break downs, frozen Zune's (I will say many less than my I pod) with millions of patches because I support Microsoft Corp. Do I get anything in return? No just crappy customer service where I feel like a criminal for having another system with three red flashing lights.

Maybe you should issue a multiple red flashing light t shirt to us... or an "I bought a 360 and all I got was this three red flashing lights t-shirt"

So my problem is the treatment I (and I am sure the millions of others) receive from your customer service.

Who can I contact about this problem? My gamertag is FRANKEYSER if you need to see the 6 or 7 service numbers from my first, second sets of three red lights and my new service ticket number from my latest set of 3 red lights.

Thank you in advance for your help,

Francis Keyser

I thought today would just be another drab day at the office. I was so wrong! Big ole white flakes just started dropping out of the sky.

And you know what that means!

This weekend on the mountain there is going to be some awes shreddin going on! no more of that totally fake snow but some fresh powder to carve up!

I can not wait! video games get to be on hold this weekend! The snow is calling to me!