Rage Against Microsoft

I am really tired of waiting for my 360. Customer support told me the first time I called that it would take 3-4 business weeks to get mt 360 back and it has been 5. I guess I might be impatient, but why do they tell you that instead of being truthful, by saying we have no idea. I want to play Bioshock and Two Worlds(eventhough everyone thinks it sucks). I also am paying for Gamefly that I can't even use, because I don't have my damn console. I am bored and I am tired of being on the computer and playing games on my DS. I gota flat screen HD LCD TV that I am paying for that I want to be playing a game on, not just watching reruns and reality TV, you know? When will I get my damn 360 back, Microsoft? I don't know how many people are having this same problem, but why can't they just send me a new one and take their time repairing all the returned, malfunctioning ones later. You know, keep the customer happy? I hope I have mine back before Beautiful Katamari comes out. Hell, I hope it is way before then. It better be.........