You wish I was YOUR Valentine

I hate Comcast. For the blessedly uninformed, Comcast is the internet/cable service that is taking over everything digital slowly but surely across the United States. I miss Time Warner. They still sucked, but.. well let's put it this way, if you're going to be raped, you want the one that uses lube.

After reading over my email sent to Comcast, I realize that they have driven me further to the depths of insanity. Not in a dangerous, Godmode kind of way, but more of a giddy cartoon monkey sort.

I was limited to a 1500 character maximum in their message field. I was suprised I fit it all in, particularly with the ending being total madness/indifference. Behold my nonsense:

I've been trying to pay my bill since last week, but your site stops working right when I click Pay Bill or when I click continue after putting in my payment info. So I decided to pass on the online payment and phone it in. When I call, I'm told if I want to pay by phone I will be charged a $4 "Convenience Charge" - which I find nothing convenient about, by the way. I am then given a number to call for an automated system. Here I am told I was given the wrong number, but they can take my payment for a $4 "convenience charge" this time I am transferred to the automated system. My payment is declined, at which time I am transferred to yet another rep who discovers that my phone number is not updated on my account, despite having updated it with your company TWICE before. Once again, I'm told that my payment can be taken for a $4.95 convenience charge, why it's more is beyond me. I said no, and this time I am given a number which does, in fact, take me directly to your automated system where I am once again declined. My account has the funds required to pay this(on which I am now late) I have become extremely frustrated, all I want to do is give you money! Why must this be so difficult? Everyone else will take it. AT&T loves my money, so does Visa. Hell, ask my ex, she took it all the time and never once charged me convenience fees, presumably because she loved me so much. Where is the love Comcast? Where. Is. The. Love?

Love,
Aaron
Daytime#:***************