I answered the phone like this: "Thank you for calling ________, where we now have Pokemon Platinum in stock, this is Sascha how may I help you? The customer responds by saying, "Yeah hi, umm I was wondering if you had any Pokemon Platinums in stock." ...... uhhh, wow.
A customer comes in at 8:59 PM, a minute before we close. He has a giant trade in with him. Since we cannot really refuse a trade-in, we took it. He had so many items that it took 4 transactions to complete. Then, after we had already finished everything, he says "Uh, I wanted cash for the games, and store credit for everything else." Ahhhhhhh! Why?! We had to do the whole thing over again!
A kid walks up to the counter and asks, "Do you have Metal Gear Solid 2: Subsistance?" I ask, "Do you mean Metal Gear Solid 2: Substance, or Metal Gear Solid 3: Subsistence? They are two different games." The kid says, "I want Metal Gear Solid 3: Substance." I then tell him that there is no such game, and that the two titles I just mentioned were the only ones that are similar. He then says "I looked it up online, and that's what it said." Really kid? I have worked here for 3 years, and have been playing video games since before you were born. I show him the cases, and he points to MGS3: SUBSISTENCE! Yeah, that's right kid! You were wrong. He comes up to buy it, and doesn't have a parent. Ok? Awesome.