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Friday, Oct 30, 2009

Fellow gamers, there is an epidemic currently plaguing the pre-owned game market. Indeed, it has been running rampant ever since the pre-owned game market has existed. I am of course talking about games missing their manuals and/or not being packaged in their original case. Is it too much to ask when buying a pre-owned game for it to include the original case and instruction manual? This is nothing new that I have been noticing when perusing both online retailers and brick and mortar shops, and I am genuinely curious why so many pre-owned games always seem to be missing their original case and manual.

Now let's be honest, for most gamers we don't even bother with reading the manual when it comes to how to play a game since we're all generally familiar with how they work, etc. Not to mention any questions about controls can usually be accessed within the game itself in the "Options" menu. So other than throwing in a passing mention of the game's overarching story and maybe some more supplemental info on the weapons and enemy types encountered in the game, and unless you happen to be an epileptic who also suffers from short-term memory loss so that you have to be constantly reminded of the dangers that the game can cause you to undergo a seizure, the manual is overall a very unnecessary item when you think about it. And therein lies the paradox: If nobody really bothers to read them then why are they always missing?

Why am I bothering to dedicate an entire blog ranting about this problem with the vast majority of pre-owned games out there? One word: Value. Because when it comes to GameStop buying back your "unplayed" game(s) they don't discriminate between a game that comes with all its original packaging and materials versus just the disc. They charge you the same price for just a disc and a generic case as they would a game with its original case and manual.

The question I ask is if they don't have a problem discriminating that doesn't mean we shouldn't as well. Why should we have to pay the same price for a pre-owned game that includes all the original material versus one that doesn't? As an experiment the next time you are in a GameStop see if you can find two of the exact same games; one that does have the original manual and case and one that doesn't. Walk up to the employee ask them for a discount on the game that doesn't have the manual or case and see what they tell you. Make sure to take note of the reason they give you as well. Who knows, it might turn out to be a good story to recount for some laughs.

With the recent bust of a U.S. Postal employee getting caught having stolen 2,200 games through the popular game delivery service GameFly while working as a mail sorter, and then sold them to the tune of $86,000 it becomes clear now why so many games residing on the shelves of GameStop don't come with all their original packaging and manuals. It makes one stop and wonder how many other games sold to GameStop have been acquired under other such dubious means. One also has to wonder with the horrible trade-in values GameStop offers its customers for anything but a brand, spankin' new game it's a miracle this guy was able to swindle so much cash at all. I keep referencing GameStop, and while the above linked article makes no mention of where exactly this thief unloaded his merchandise, GameStop's practice of accepting games in any condition remains the most egregious and suspect.

But for the remaining legitimate games my question remains: What happens to the manuals of these games? I was online tonight looking to buy a PS3 game from Amazon.com. This particular game has been out for two years already so it was relatively cheap for a brand new copy, however, a quick look at the pre-owned copies prompted even cheaper prices so I took a gander there first. For the majority of the listings they all had one common theme in the item description: No manual.

"What the hell?" I think. How is it possible that all these games don't have the manual? What happens to all the manuals? Are there some invisible manual fairies that come during the night and steal them? What's going on here? Now if only a few games had no manual I could understand, but not damn near every single listing! It's downright absurd! A regular epidemic!

Now I'm sorry, I'm the type of gamer that likes to get everything that originally came with the game had I bought it new. I don't understand how so many games can be consistently missing their manuals. At best a game's manual provides something to occupy your mind while you're in the bathroom doing your business. You know the type, when you're going to be in there long enough that warrants taking some reading material but not necessarily long enough to complete a novel sort of thing. So you want to pick something that doesn't require too much cerebral investment and is more apropos as a time killer while you're sitting there on the can rather than simply twiddling your thumbs whistling Dixie.

But more to the point, what are people doing with game manuals? Is there some kind of underground Black Market for them? And if you are a person that reads the manual why wouldn't you put it back in the case directly after reading it? Would it kill you to take an extra five seconds to tuck it nice and secure back in the case under those two prongs so you don't lose or damage it? I really don't get it. I'm the type of gamer that likes to preserve their games in the original case with everything it came with to the best of my ability. That way when/if I ever did resell the game the person buying it doesn't feel they're getting less than what they should. The moral of this rant is please put the instruction manuals back inside the case after you're done with them. Afterall, it's only common courtesy to do so, right?

Category: Editorial
Posted by Kravyn81, 3:41pm
168 Comments | Post a Comment

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The first thing I do when I get a game is read the manual, so I'm even more annoyed than you. Also, some games on Amazon not described as 'no manual' still don't have one. In fact, I found one described as 'perfect in every way' with no manual and a broken case.

There may be a black-market for manuals: the seller of the above gamebought one for me on eBay to get me to remove neutral feedback Amazon bugged me into leaving (of course, I'd completed the game by then).
Posted Oct 30, 2009 4:01 pm PT
Actually i remember that a while back, the gamestop in my area wouldn't take games if it didn't have the manual, but they must have gotten flack for it because thats no longer the case. I can definitely sympathise.
Posted Oct 30, 2009 4:25 pm PT
microplay where i usually go to trade games absolutely wont take any game without the manual, and i have to agree if im buying a game i want the manual with it, even if its completely useless like the one with forza 3. that being said though, i have been known to lose manuals (and i honestly have no idea how, mustve grabbed it to read, put it somewhere and forgot about it) but at the same time, i had a manual turn up the other day for assassins creed, which i sold almost a year ago with its manual, so i'm sort of going for the manual faerie theory now
Posted Oct 30, 2009 4:37 pm PT
I know, it's so annoying. I wanted to buy a bunch of used games at GameStop but they took the manuals out and didn't use the original case. I really agree with you on this!
Posted Oct 30, 2009 4:48 pm PT
I know its annoying but I know a kid that has so many games (spoiled rotten of course) that having all of the cases would simply take too much room, so the family throws away the manuals and cases and puts all the disks in a flip book. If he ever decides to trade in those games, he obviously won't have the manual. In the same vein, I simply lose manuals sometimes. I wish I knew how, but I simply can't find them sometimes.
Posted Oct 30, 2009 4:58 pm PT
I work at a Hasting's were I live, and we don't by Games unless they have the manuals and the original packaging. When we have people complain I simply say "would you by it without them" more then half say no. I stopped going to Gamestop years ago simply for this reason.
Posted Oct 30, 2009 5:00 pm PT
i admit i do not often look at a manual but I always include them when I trade a game in because I know that some ppl do use them.

Common courtesy does seem to be rather uncommon these days though and in more than video gaming
Posted Oct 30, 2009 5:07 pm PT
Buy new, save yourself the hassle and the rant.
Posted Oct 30, 2009 5:43 pm PT
having to pay for a game that doesn't include a manual isn't fare, i buy my pre-owned games from Game.com and every pre-owned game i've bought is in mint condition
Posted Oct 30, 2009 5:46 pm PT
I totally agree with everything in your blog Kayvn. The hobby or art of gaming like many other things as been lost. I remember scrapping together money and then my brother and I taking the train to buy a game (like Mega Man 2) and sitting there and reading the manual just reveling in OWNING a game. Then we would put the manual back in the box and put it some place safe. I totally respect my manuals and regaurd myself as a gamer in the sense of protecting the box, art, and maual. I dont keep my games in the case I put them in a CD holder. Meanwhile I perserve the case and manual in a foot locker so like you when Im ready (if i choose to) trade it in I have all of the stuff as if it were new. The other point to this is Gamestop and many places like it dont care about where and how you got the game......just the fact that you have it is all. Which might lead to those underhanded Mail Men doing what they did. The whole conversation of the manual thing is a great topic. It leads me to a topic of people not appriciating Videos, cinema, or cutscences in games. People often complain about graphics and presentation, but they always skip them in games. I on the other hand always look at them. Think ill do a blog on that LOL well great BLOG nevertheless.
Posted Oct 30, 2009 5:53 pm PT
I can't believe someone actually cares about the manual & original boxing as much as I do. I can understand why one may not have their N64 or GBA boxes, with how easily the carboard can get bent & worn. Even my own games are starting to show their age. Though the more durable cases of today, have no excuse; even DS & PSP have sturdy cases. I've been salvaging old gems & past interests from the used bin at Gamestop lately, & it's always hard to swallow not getting the original case & manual, especially for hard to find games such as Skies of Arcadia.

While we're on the subject, I also cannot fathom WHY used cartridge games constantly seem to have their labels peeled off, & often covered in some sticky substance. This problem isn't so common in Gamestop, but it still needs to be mentioned.
Posted Oct 30, 2009 5:54 pm PT
Because a lot of the games that are being sold are probably stolen. I see tons of questionable dudes selling games to gamestop.
Posted Oct 30, 2009 5:56 pm PT
I always keep the manuals safely in the case, but that doesn't mean that they always stay safe. Any game I have that my two children have the slightest interest in have the manual swiped, read with glee and eventually destroyed. Thankfully though the disks remain safe, but often times the manual is toast. For what it is worth though, I never trade games in, so at least I am not contributing to that particular problem.
Posted Oct 30, 2009 6:01 pm PT
Wow, I'm actually surprised that a lot of people feel the same way I do concerning this issue. To be honest I was expecting a lot of sarcastic replies telling me to just buy new and shut up about it. But it's nice to have like-minded people replying who also agree.

To the one person that did tell me to just buy new, I buy new as well but very, very rarely. Unfortunately I operate under a limited budget and can't afford to shell out $65 every time a new game comes out. Unless it's one that I really, really want I usually wait for the price to come down naturally or buy pre-owned. I have no problem buying new, but as I said I'm more frugal with my money than I used to be (and in this economy who shouldn't be?).
Posted Oct 30, 2009 6:07 pm PT
I do read the manuals, and i do put them back in their rightful game case. I buy used games from EBGames near i live, and only one of the used games that i bought had a manual. It annoys me that i have to go on GameFaqs just to find out how to play a game properly lol.
Posted Oct 30, 2009 6:15 pm PT
I'm actually guilty of this I still have the instruction manual to Star Fox Adventure, I lost it and didn't put it back in the case before I traded it in but then again I was trying to keep account of 40 games I was trading in (it was going towards my PS3). However there is some B$ that goes around with Gamestop for instance my brother bought Fatal Frame * A really rare horror game * for $40 used of course. I wasn't there at the time in which I would of thrown something at them about this but anyway story goes he was bummed that when he looked at it there was no cover art for the game, he asks them if they have the cover art they said no and then the horror when he gets home. I would scan this and show you guys If I could (my scanner is broken) but there is a sticker inside of Gamestop EB Games case that say's "Do not sell Cover Art!" believe it or not I'm telling you guys the truth they had the case with the cover art but they deliberately held it.

Another funny story was, I was looking for Street Fighter Alpha Anthology for the PS2 went to a little store that recently went out of business Gamecity 360 saw the cover art for the game went to counter they said they didn't have the game. So then I went to Gamestop they had the game but no cover art, I really should of just bought the case just because but w/e.

Either way man I'm going to start blogging about Gamestop now because of you Kravyn.
Posted Oct 30, 2009 7:08 pm PT
Brother I feel the same way! I constantly sift through used bins and only buy those with original cases and booklets, I can let the booklet go though if the case is good. Anyway I just came back from GameCrazy and you know their going out of business. Anyway 50% over there and I walked out of there with Grimgrimoire for 9$ PS2 and Soul Calibur 2( i needed another copy) for 4$. Soul Calibur had no original case and no booklet.

BUT. Fellas at GameStop or EB as I prefer, will give you the video game case your looking for if you want it. I did that with Contra Shattered Soldier, Haunting Grounds, and of course Soul Calibur 2. Well the guy said the games WEREN'T in stock and said I can keep the cases. Then he proceeded to explain to me that certain people come into the store, ask for the game their looking for and are then handed the disc alone for purchase. Thats one answer my friends. Sorry it was so long, but I get angry especially when they don't have the game I want when I actually get the perfect case and book. Last month this happened to me with ICO of all damn games. Store was selling it for $15.
Posted Oct 30, 2009 7:28 pm PT
That is so true. It really is annoying to see how manuals are missing most of the time, since it seems to be common sense to keep them. But people hate manuals, that is the reason. ~de arimasu
Posted Oct 30, 2009 7:31 pm PT
When I buy games from Ebgames(canada here) or pawnshops I will try to find multiple copies of the game and mix and match. Cases, manuals and discs. Till I get the best bang for my buck at the time. Most of the time the employees are fine with it. Though I had a couple problems in the past doing this. Till I made a solid reason why they shouldn't stop me. I recommend doing this if you are a regular to stores and they know you well. Because they are usually fine with it because they know you will only do it because you are willing to buy it afterwords.

And yes it is disappointing this issue still exists with gamestop/ebgames. But at least Pawnshops take into account on the factors of a game. So selling to them is best if you got everything. Since they know having just a disc is harder to sale then getting everything.
Posted Oct 30, 2009 7:56 pm PT
I agree with you to a tee. It's the same thing with disk condition. Would it kill one, to put the disk back in the case after playing.
Posted Oct 30, 2009 8:09 pm PT
Two things:

1.) You can often buy manuals on eBay. Sometimes you can buy 200 of them in a lot.

2.) Manuals are quickly becoming outdated. Sure they're nice to have because it makes the game more "complete," but they're not as useful as online strategy guides and can become outdated after a few patches. The only time I ever read manuals are for games like Civilization where the manual is longer than some novels.
Posted Oct 30, 2009 8:35 pm PT
I have also wondered what happens to those manuals. Who reads them in the first place so why would they be missing?
Posted Oct 30, 2009 8:46 pm PT
I can certaily understand your own views, but frankly I'm shocked how many share the opinion.

I for one don't particularly care if the game has the manual or not...as you said there are quicker ways to find out how to play the game, and 99% of them have an in game area to look as well. As for the original packaging....it's nice, and I'd definitely prefer it--but again I can live without it. I'm just not a picky person I guess. So long as the game works I'm good to go.

That being said I've only traded in one game without the original packaging myself (because I bought it without that), and I always try to include the manual. Not that it's hard for me to include the manual, because odds are it never left the case in the first place lol. Anywho--just thought I'd represent those of us that aren't as concerned with the packaging/manual, but at the same time reference your title....it is indeed common courtesy =)
Posted Oct 30, 2009 9:05 pm PT
The only thing worse than no manual is getting a manual in a foreign language, which happened to me earlier this year. I brought the game home (SNK Arcade Classics Vol. 1 for Wii) and when I opened the case up, lo and behold I found myself the proud owner of a useless, french language manual that I might as well have used for toilet paper for all the good it did me. Buying a supposedly brand new game from Walmart and not getting an english manual can ruin someone's day, let me tell you.
Posted Oct 30, 2009 9:54 pm PT
Dude I totally know what you mean they seriously have to change this, actually EBgames has a garuantee that each game will come with the manual.
Posted Oct 30, 2009 10:22 pm PT
Heck, I wish game companies would quit ripping me off on manuals. I took a picture (it's on my profile) of pre-next gen game manuals and they're like 100+ page booklets. I miss those days. Now, I"m lucky to get a sleeve page with just a logo and a phone number. Even more lucky if it's in color. C'mon, I just spent $60 on a game. Gimme my bathroom material!
Posted Oct 30, 2009 11:06 pm PT
I agree! I personally love to read the manuals - they often have some clever stuff in them, plus it's good to know exactly how to do things before you start the game. It drives me mad when I find that a game has no manual.
Posted Oct 31, 2009 12:00 am PT
Back when eb was independent I remember games without the original packaging or manual would be discounted. I'm annoyed gamestop doesn't do that among other things.
Posted Oct 31, 2009 12:31 am PT
I almost always get a manual with my used games from gamespot. What I hate is when you buy a new game and the wrap is already off, It just doesnt feel new. But my gamespost does this frequently. The worst offense that happened to me is when they sold my preteen daughter a "new" game, and claimed they couldnt find the case and put it in a generic case... wtf?
Posted Oct 31, 2009 2:00 am PT
Be very very grateful you don't buy Nintendo DS games used. I wouldn't be too far off if I said 80% of the games are case-less (even more without a manual). If you can hold on to a cart that is about one square inch, why can't you hold on to the case and manual?
Posted Oct 31, 2009 6:27 am PT
This is why I go to local used game stores instead of Gamestop. They offer great trade-in values and they have disc refurbishing equipment right in the store. They'll also carefully look at the disc to see if its too damaged to be refurbished and flat-out tell you if they can accept it or not when you sell to them.

Gamestop needs to adopt these practices.
Posted Oct 31, 2009 6:44 am PT
I agree, I don't even read the manuals but it's such a pain if they are not in there, the fact that I have it is enough, and sometimes a game is unclear about something on how to do it, there's a manual for that i.e Jeremy Mcgrath supercross world (a bad and old example but whatever) they don't tell you how to do tricks, the only way to figure them all out is to read the manual where they tell you how to do each trick. It's not that hard to put a manual back in it's case and even if it is, where are you going to put it otherwise?
Posted Oct 31, 2009 7:18 am PT
Yeah, it definitely is a problem at gamestop to get the original material with a used game. I did a quick check of ten used ds games that I got from gamestop. Four had the box and manual. One had just the box. The other five didn't have the box or the manual. It also stinks that the boxes that gamestop has are absolute garbage.
Posted Oct 31, 2009 7:31 am PT
Yeah, I'm with you dude. I got Neverwinter Nights from Half.com not too long ago, and it included everything (except one of the install discs, but that was quickly rectified), maps, quick references, and the novel-length manual. I would have been completely lost without the manual. Came in the original box, too!
Posted Oct 31, 2009 9:27 am PT
i keep all my manuals and sometimes read them when im bored. but when i go to my friends house sometimes i find manuals of a game from 2002 or something. lots of lost games too.
Posted Oct 31, 2009 9:29 am PT
Yeah, I sort of agree. Courtesy yes, but common? No.

Gamers like you and me are not the norm. We care because we are the ones searching for hidden gems in the used games stores and being disappointed every time the game does not come with its case and manual.

The average game returner is a dissatisfied customer that wants to get rid of a bad game to fund the purchase of a new game. They are already annoyed enough that they are returning a game they spent 60 bucks on, you can't expect much courtesy from them.

As for the amazon disks...it is likely that those manual-less games are being sold to you by Gamestop representatives through the amazon marketplace.

It's a small world after all
Posted Oct 31, 2009 9:44 am PT
That's another reason I don't buy pre-owned games.
Posted Oct 31, 2009 10:13 am PT
Or trade in games for that matter
Posted Oct 31, 2009 10:15 am PT
I agree with you. It may be a little thing, but I want my manuals darn it! Makes me wonder if people selling their games online "without manual" just keep it. My parents were my "manual faries." Lol. They took and threw away almost all my game cases, including any manuals I had inside them, and put my games into CD book things. I'm still upset about it, because they were mine, and not theirs'. I got my manual and case faries, I know that. I really like the Shadow of the Colossus case, too. Anyway, I digress.

Good blog.
Posted Oct 31, 2009 10:55 am PT
[This message was deleted at the request of a moderator or administrator]
Posted Oct 31, 2009 11:31 am PT
Along with getting games with no manual. What about the games that happen to be scratched to all hell (I mostly see this with used FPSs). Seems to me that the scratched discs and the missing manuals are one in the same phenomena. It's just people who don't care. It's the people who buy a game. When they pop in the new game, they remove the one in there before and plop it face up on the carpet and let it get kicked around or picked up by a pet, then go back to EB/GS to trade in for credit for the next game to get mangled.
Posted Oct 31, 2009 11:43 am PT
More than no manual I hate it when I go to buy a rare pre-owned game and the case has dirt on it. Was this game previously owned by a hill billy?
Posted Oct 31, 2009 12:25 pm PT
Manuals, among other things, are important if you're a collector. Very nice article by the way.
Posted Oct 31, 2009 12:54 pm PT
I read game manuals all the time, usually because my older brother takes control of the xbox and game, so I take a look or two at the manual to know a bit more; besides I also like to read the introduction thing. But yes, it makes no sense not to put the manual back in its case, safe and comfy.
Posted Oct 31, 2009 1:12 pm PT
i agree with you 100%. i refuse to buy a game that's missing its original case and/or the manual. It kills the sense of collection (for some odd reason it does for me) and manuals can tell you about the unknowns in certain games. I need the cases simply for display purposes. this may not make a lot of sense to a lot of people but they're my games so i want the case and manual.
Posted Oct 31, 2009 2:17 pm PT
When i goto buy a pre-owned game I want all the things you mentioned the manuel the front cover, the whole package, if not i am not buying it. Its true when you buy a new game, not just the CD is included in the price but all the components are, even if its not a big portion of the amount. Kravyn, many people dont care about there possession, so missing manuels really dont surprise me, but you are right having a manuel makes buying a pre-owned games somewhat new. I am definitely going to try that thing with the Gamestop next time, you got me curious. Anyway great blog.
Posted Oct 31, 2009 2:22 pm PT
@Skelad

Took the words right out of my mouth...
Posted Oct 31, 2009 2:38 pm PT
I worked at Gamestop many years ago when i was in high school and there's a few things I can tell you to shed some light on your rant. First, Gamestop charges a $2 fee if you trade in a game without a case. If you were to receive $10 for a game, you would then receive $8 if you didn't have a case. Not having a manual doesn't matter at all to Gamestop. My theory on why there are so many missing manuals is simply because kids are the ones to receive these games and if a manual gets removed from the box and read, kids just forget to put it back in the box. Eventually it finds it's way under the bed or behind the couch and when/if it is eventually found, it usually gets tossed in the trash. My philosophy, if you really care about the value of a game, just pony up the extra $15 bucks and buy a new copy. If they don't make the game anymore, look on e-bay or amazon and find someone selling it with the manual.
Posted Oct 31, 2009 2:46 pm PT
I throw my boxes away, so when I sell old games, all they get is the disc. When I was a kid though, I always use to lose my manual.
Posted Oct 31, 2009 2:56 pm PT
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