ChiliDragon (Me): Thank you for calling Tech Support. I am ChiliDragon. How can I help you today?
Customer(C): Well, I got my memory from you, but I don't think it's working right.
Me: That's not good. Can you give me your order number so I can look up what we sent you?
C: Um... where do I get that?
Me: Are you looking at the packing list that came with the order?
C: Yes.
Me: About a third of the way down, over on the left side, there is a gray bar. In that gray bar it should say "details for sales order something-something"
C: Is it the PO number?
Me: No, on the opposite side, in the gray bar.
C: The part number?
Me: Right above the part number.
C: It says order date...?
Me: Right below the order date.
C: There's a gray field here... it says "details for sales order xxxxxxxx"
Me: Perfect. Thank you.
C: You don't make that very easy to find, do you?

You only think I'm making this up.

Just for the sake of bragging and rubbing in the fact that unlike what seems to be everyone else in the industry, I work in a good callcenter, I am posting this little snippet from an email from our department manager:

I have been seeing and hearing quite a few compliments from our customers where they took the time to remember your names so they could provide a compliment for you. To thank everyone for doing such a good job I brought some ice cream cake in for you.

The cookies are Oreos. Mmmmmmmmm! Amazing how the day improves when your boss's boss decides to buy everyone ice cream cake for a job well done.

Yesterday morning, at around 7:30 AM, the Pepsi vending machine in the break room at work malfunctioned. The cooling element in it stopped working, so instead of circulating cold air to keep the drinks nice and chilled, it started circulating hot air instead. Lots of heat on carbonated beverages gets messy pretty quickly, so the machine was turned off, unplugged, and a big sign saying "OUT OF ORDER" was posted on it.

So here we are, a computer company, which means pretty much every one of the 200+ employees in the building is a caffeine addict, and the Pepsi machine in the break room is not working. That's the one with the Mountain Dew. It's actually the only one that has any energy drinks in it at all...

Productivity and morale was at a record all-time low until mid-afternoon, when two representatives from the vending company finally arrived and plugged in the new machine.