Not too long ago my Xbox 360 suffered a fatal blow: the three flashing red ring lights. After contacting Microsoft with my delima, I received a box to ship it back to Microsoft with a return address label inside, effectively covering all shipping costs. I would have been a little upset if I had been forced to cover the shipping costs. Once my X360 was in the mail, I didn't hear anything from UPS or Microsoft until two days before it was to be delievered back to me. It was merely a recorded message telling me that someone needed to be at home to sign for the package, otherwise they'd try delivering it another day. Thankfully, I was home, not having to work until later that evening. To my surprise and delight, I received a brand new X360 instead of my old one! I guesssending me a new onewas cheaper than trying to fix the original. It has a manufacturing date of November 2, 2007. In comparison to my old X360, the new one is a lot quieter, runs smoother without any grinding noises and even runs cooler. Another problem I had with the old one was that my original Xbox games didn't play very smoothly, being choppy with sound distortion. After playing Knight of the Old Republic for an hour, I'm happy to report that all of those issues have been remedied. All in all, Microsoft has done right by me. I ended up with a brand new unit without having to pay a single penny. As frustrating as it was to have my system die, it was taken care of in a timely manner and without hassle.

-Ace